Terms of Use

Last updated: 24 June 2026

1. Acceptance

1.1 These Terms of Use are entered into by and between you ("you", "your" or "Client") and Knock Knock Tech Limited ("Knocknock", "Company", "we", "our" or "us"). These Terms of Use, together with any documents expressly incorporated by reference, govern your access to and use of our website at https://www.knocknock.me (the "Site") and our mobile application available on Google Play and the Apple Store (the "APP"). The Site and APP together are the "Platform", which serves as a medium that facilitates buying, selling, renting, managing, and interacting with real estate-related services (the "Services"), connecting buyers, tenants, landlords, agents, developers, and service providers.

1.2 By using the Platform and Services, you agree to be bound by these Terms of Use and our Privacy Policy, which is incorporated herein by reference. If you do not agree, you may not use the Platform or Services. If you use the Services on behalf of a business or other entity, you represent and warrant that you are authorized to agree to these Terms on its behalf.

2. Access and Use

2.1 The Platform allows users to access a range of real estate services, including property listings, financial services, agent management, and other interactions related to real estate. The Company shall not be liable for decisions made by you based on information or content available on the Platform.

2.2 The Platform supports the following user roles: (i) Buyers; (ii) Tenants; (iii) Landlords; (iv) Agents — real estate professionals who use the Platform to connect and communicate with clients; (v) Developers; and (vi) Home & Financial Services Providers.

2.3 Users interact according to their role. Agents may communicate with landlords, tenants, and buyers and share property details. Buyers and tenants may contact agents, landlords, and developers. Landlords may work with agents, tenants, and buyers.

2.4 Users are solely responsible for ensuring that all property listings are accurate and up to date, including photos, prices, and availability. We do not monitor or verify listing accuracy.

2.5 You agree to use the Platform only for lawful purposes and in accordance with these Terms. You represent that you are of legal age to form a binding contract.

2.6 You agree not to use the Services for any activity that constitutes a civil or criminal offence or violates any law, and not to interfere with the Platform, its network, or its security features.

2.7 We may revise these Terms from time to time; continued use after revised Terms are posted constitutes acceptance.

3. Payment and Refund Policy

3.1 Users may subscribe to features for a recurring fee or make one-time payments for specific services. The Company does not process direct financial transactions between users; all payments, deposits, and agreements between users are managed independently by them.

3.2 Refunds: (i) Subscriptions may be refunded if cancelled within the first 14 days of purchase and not utilized; (ii) one-time payments may be refunded only if the service was not provided or accessed. No refunds apply in cases of Terms violations, fraud, misuse, or force majeure. Mandatory consumer rights under applicable law are unaffected (see Section 19.4).

3.3 Refund requests: info@knocknock.me.

4. Accessing the Platform and Account Security

4.1 We may withdraw or amend the Platform or Services at our discretion without notice and are not liable for any unavailability.

4.2 You are responsible for arranging your access and for ensuring that anyone using the Services through your connection complies with these Terms.

4.3 You must provide accurate, current, and complete registration information and keep it updated; your information is governed by our Privacy Policy.

4.4 Keep your credentials confidential, notify us of any unauthorized access, and exit your account at the end of each session.

4.5 We may suspend or terminate accounts that provide false information, misuse the Platform, engage in fraudulent or illegal activity, or violate these Terms.

4.6 We may suspend or disable an account for breach of these Terms or other lawful cause, with notice where practicable. You may not create a new account after disablement without our prior written consent.

5. Ownership

5.1 All rights, title, and interest in the Services belong exclusively to us. You may not sublicense, resell, rent, lease, transfer, assign, or otherwise commercially exploit Services content.

5.2 You may access the Services only through the interface we provide. You may not use page-scraping, deep-linking, spiders, robots, or similar means; forge headers; or impersonate any person or entity.

5.3 Content available for download through the Platform is the copyrighted work of the Company, its licensors, or third-party providers. Unauthorized reproduction or distribution is prohibited and may result in civil and criminal penalties.

6. Intellectual Property Rights

6.1 The Services and all of their contents, features, and functionality are owned by the Company, its affiliates, and its licensors, and are protected by applicable intellectual property laws.

6.2 The intellectual property and data underlying the content remain the sole property of the Company.

6.3 By posting User Content (for example, listings or requests), you grant the Company a worldwide, non-exclusive, royalty-free license to host, display, and use it solely to operate, provide, and promote the Service. We may remove User Content at any time.

6.4 You may use the Services in accordance with these Terms and any commercial agreement you have with the Company. You must not delete proprietary notices or use the Services beyond the rights expressly granted.

6.5 If you breach these Terms, your right to use the Services ends immediately. No title or interest in the Services is transferred to you; all rights not expressly granted are reserved.

7. Trademarks

7.1 The Company name, logo, and related marks are trademarks of the Company, its affiliates, or licensors and may not be used without our prior written permission. Other marks belong to their respective owners.

8. Restrictions on Use

8.1 You agree not to engage in or transmit anything that: is illegal or violates any law; advocates illegal activity; violates third-party rights (including privacy, publicity, or intellectual property); is harmful, abusive, defamatory, obscene, discriminatory, hateful, or otherwise objectionable; interferes with others' use of the Platform; impersonates any person or entity; misrepresents your affiliation; constitutes spam or unlawful commercial activity; accesses another user's account without permission; distributes viruses or harmful code; disrupts, overburdens, or hacks the Platform, its servers, or networks; improperly solicits personal or financial information; reverse-engineers the Platform; circumvents security or usage limits; scrapes or uses bots without our consent; posts fraudulent or misleading listings; engages in illegal real estate transactions; misuses our intellectual property; bypasses platform fees; or attempts any of the foregoing.

8.2 Any violation may result in immediate termination of your access at our discretion.

9. Data Sharing and Third-Party Tools

9.1 You acknowledge that we may share your data with third-party providers and tools essential to delivering the Services, solely to facilitate, enhance, and complete them.

9.2 The Platform enables you to export or share property data (listings, images, descriptions) to third-party platforms. Once shared or exported, the Company has no control over how those platforms manage or display the data.

9.3 The Company disclaims responsibility for the actions, policies, or data-handling practices of third-party platforms. You should review their terms.

9.4 While we take reasonable steps to ensure third-party providers maintain secure practices, we are not responsible for their errors, unauthorized access, breaches, or delays. You accept the inherent risks of online services.

9.5 You are responsible for providing accurate, up-to-date information for processing by third-party tools; we are not liable for consequences of incorrect or outdated information you provide.

9.6 We are not responsible for issues arising from third-party platforms to which you export property information.

10. Confidentiality

10.1 "Confidential Information" means non-public information we provide relating to the Services, the Services themselves (excluding data you upload), information designated or reasonably understood as confidential, and any amendment to these Terms between you and us.

10.2 Confidential Information excludes information that becomes public without breach, was rightfully in your possession, was independently developed, or was rightfully obtained from a third party without a confidentiality duty.

10.3 You will use our Confidential Information only for the purpose for which it was provided, will not disclose it to third parties, and will protect it using no less than reasonable care.

10.4 If legally compelled to disclose, you will give us prompt written notice (unless prohibited) and assist us in seeking protective measures.

10.5 Our Confidential Information remains our exclusive property; no rights are granted except as set out in these Terms.

11. Privacy

11.1 Your use of the Services is also governed by our Privacy Policy, incorporated herein by reference. For residents of Brazil, the Brazil Privacy Supplement also applies.

12. User-Provided Materials

12.1 The Services may allow you to post content, materials, or feedback ("User-Provided Materials"), which must comply with these Terms.

12.2 By posting User-Provided Materials, you grant the Company a license to use them solely to operate and promote the Service.

12.3 You represent and warrant that you own or control all rights in your User-Provided Materials and that they comply with these Terms.

12.4 You are solely responsible for your User-Provided Materials, including their legality, reliability, accuracy, and appropriateness. We are not responsible or liable to any third party for them.

13. Compliance with Laws and Regulations

13.1 Before creating, publishing, or sharing any listing, advertisement, presentation, web catalog, landing page, or screenshots using the Platform, you are solely responsible for ensuring compliance with all applicable local, regional, and national laws where you operate, including: obtaining all necessary consents, permits, or authorizations from property owners; ensuring you possess any required licenses to advertise properties publicly; and including all legally required disclosures (such as permit numbers or regulatory QR codes).

13.2 If additional disclosures are mandated, you may include them in the listing description or in the media associated with the listing.

13.3 Any public dissemination of content generated through the Platform is done at your own risk, and you are solely responsible for compliance with applicable advertising and real estate laws.

13.4 Knocknock does not monitor the legality of your content and assumes no responsibility for your compliance. You agree to indemnify, defend, and hold harmless Knocknock from any liabilities, fines, claims, or penalties arising from your failure to comply.

13.5 Any user acting as an Agent represents and warrants that they hold and will maintain all professional registrations and licenses required to perform real estate brokerage activities in their jurisdiction (including, where applicable, an active CRECI registration in Brazil). The Agent is solely responsible for their validity. Knocknock does not verify professional licenses and relies on the Agent's declaration. The Agent shall, upon request, provide evidence of such registration or license, and shall promptly notify Knocknock if it lapses, is suspended, or is no longer valid. Operating without a required valid license is a breach of these Terms and grounds for immediate suspension, and the Agent shall indemnify Knocknock for any related claim, including any fine or penalty imposed by a regulator.

14. Third-Party Websites and AI Services

14.1 Links to external websites are provided for convenience only; we do not control or endorse them and are not responsible for their content. You access them at your own risk.

14.2 The Platform may integrate third-party artificial intelligence services, including large language models, to enhance functionality (for example, communication, content generation, and data processing).

14.3 By using the Platform, you acknowledge and consent to reliance on third-party AI services. While we make commercially reasonable efforts regarding their compliance with applicable data-protection laws, you accept the inherent risks of third-party processing.

14.4 These risks include cross-border data transmission to jurisdictions with different protection levels, and AI outputs that may be inaccurate, incomplete, or outdated and should not be treated as final without independent verification.

14.5 The Company disclaims warranties regarding the performance, accuracy, reliability, or completeness of AI outputs. You use them at your own risk and should verify them independently before making decisions.

14.6 Third-party AI providers maintain their own policies; the Company is not responsible for their breaches or omissions.

14.7 You must not rely exclusively on AI-generated outputs for business, financial, legal, or real estate decisions.

14.8 The Company assumes no liability for reliance on AI-generated outputs; you are responsible for your own due diligence and for obtaining independent expert advice where necessary.

15. Large Language Models

15.1 The Company uses large language models (LLMs) to support features such as user interactions, property-information generation, and communication.

15.2 LLM outputs are probabilistic and may occasionally be incorrect, incomplete, or misleading, and should not be considered definitive or professional advice.

15.3 AI and LLM services are provided on an "as is" and "as available" basis as a supplemental tool, not a substitute for professional judgment. All warranties are disclaimed.

15.4 You are encouraged to seek professional advice before acting on LLM outputs and to verify property information through independent means.

15.5 LLM content relating to contracts or legal matters is informational only; consult a licensed legal professional.

15.6 LLM content relating to financial matters is not guaranteed; consult a licensed financial advisor.

15.7 The Company is not liable for damages arising from reliance on LLM content.

15.8 You accept the inherent limitations of AI technologies.

15.9 You will not hold the Company liable for inaccuracies in LLM content, will verify outputs independently, and accept responsibility for decisions based on them.

15.10 The Company may modify or discontinue LLM services at any time without notice.

16. Limitation of Liability

16.1 To the maximum extent permitted by law, the Company's aggregate liability under these Terms shall not exceed the fees paid by you during the one-month period preceding the claim for the Services giving rise to the liability.

16.2 The Company shall not be liable for any special, incidental, indirect, exemplary, punitive, or consequential damages, including lost profits, business interruption, or loss of goodwill.

16.3 The Company uses reasonable efforts to ensure accuracy and quality but is not liable for losses arising from errors or omissions by its personnel; you are responsible for independently verifying data before relying on it.

16.4 Nothing in this Section limits liability that cannot be excluded or limited under mandatory consumer-protection law applicable to you (including, for Brazil, the Código de Defesa do Consumidor).

17. Disclaimer

17.1 The Company operates as a neutral technology platform that connects users in relation to property buying, selling, renting, and management. The Company does not provide brokerage services and does not act as a real estate broker, and does not provide investment, financial, or legal advice, nor guarantee the accuracy, completeness, or reliability of listings or user-provided information. You must perform your own due diligence and seek independent advice where necessary.

17.2 The Company is not liable for losses or adverse outcomes arising from reliance on information posted by other users. You assume full responsibility for your own decisions.

17.3 Knocknock is not a party to any agreement, communication, offer, negotiation, or transaction between users (including between Agents and Clients). Such interactions are solely between the users involved, who are exclusively responsible for them.

17.4 No agency, partnership, joint venture, or employment relationship is created between Knocknock and any user. Agents are independent professionals and are not representatives, agents, or employees of Knocknock.

17.5 Users are solely responsible for their communications and interactions with other users, including offers, messages, and chats between Agents and Clients.

17.6 Knocknock does not verify, confirm, or endorse any user's identity, qualifications, or professional registration, and makes no representation or warranty about any user.

17.7 You release Knocknock from any claims, demands, and damages (actual and consequential) arising out of or connected with any dispute between you and another user. Knocknock is not obligated to become involved in disputes between users.

18. Indemnification

18.1 You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and their respective officers, directors, employees, contractors, agents, and successors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including your User Content.

19. Governing Law and Jurisdiction

19.1 These Terms are governed by the laws of the United Arab Emirates, excluding its choice-of-law rules.

19.2 Disputes will be resolved through mediation in the United Arab Emirates; if mediation fails, in the courts of Dubai.

19.3 Except for injunctive relief, neither party may commence litigation until after providing written notice and making a good-faith effort to resolve the dispute through executive escalation for at least 30 days.

19.4 Consumers. If you use the Platform as an individual consumer: (a) the mandatory consumer-protection laws of your country of residence apply to the extent they are more favourable to you, regardless of the choice of UAE law; (b) you may bring proceedings before the competent courts of your place of residence; and (c) Knocknock may bring proceedings against you only in the courts of your country of residence. Any applicable country Supplement also prevails in case of conflict.

19.5 Professional and business users (including Agents). Where you use the Platform in a professional or business capacity, Sections 19.1–19.3 apply in full and Section 19.4 does not apply.

20. Force Majeure

The Company is not liable for any delay or failure to perform arising from causes beyond its reasonable control, including acts of God, floods, fires, loss of electricity, pandemic, epidemic, quarantines, lockdowns, or your delays in providing required resources or support.

21. Waiver and Severability

21.1 No waiver of any term is a continuing waiver, and failure to assert a right is not a waiver of it.

21.2 If any provision is held invalid, illegal, or unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions remain in full force.

22. Assignment and Entire Agreement

You may not assign your rights or obligations without our prior written consent; we may assign ours freely. These Terms and the Privacy Policy constitute the entire agreement between you and the Company and supersede all prior understandings.

23. Disclaimer of Warranties

23.1 The Company disclaims all warranties of any kind, whether express or implied, including merchantability, non-infringement, and fitness for a particular purpose.

23.2 We are not liable for loss or damage caused by distributed denial-of-service attacks, viruses, or other harmful material arising from your use of the Services or downloads.

23.3 Your use of the Services is at your own risk. The Services are provided on an "as is" and "as available" basis, without warranties of any kind. We do not warrant that the Services will be accurate, reliable, error-free, uninterrupted, or free of harmful components, or that they will meet your needs.

23.4 The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.

24. App Stores

24.1 You acknowledge that these Terms are concluded between you and Knocknock only, and not with Apple or Google, and that Knocknock (not Apple or Google) is solely responsible for the APP and its content.

24.2 Your use of the APP must comply with the applicable Apple App Store and Google Play terms of service. Your license to use the APP is limited to use on devices you own or control, as permitted by those terms.

24.3 Knocknock (not Apple or Google) is solely responsible for addressing any claims relating to the APP, including product-liability claims, claims that the APP fails to conform to applicable legal requirements, and claims arising under consumer-protection or intellectual-property law.

24.4 Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce these Terms against you as a user of the APP.

25. Survival

25.1 Provisions that by their nature should survive termination will survive, including Sections 5–7 (Ownership, IP, Trademarks), 10 (Confidentiality), 13 (Compliance), 16 (Limitation of Liability), 17 (Disclaimer), 18 (Indemnification), 19 (Governing Law), and 23 (Disclaimer of Warranties).

26. Contact

Knock Knock Tech LTD, License No. CL8426, Unit IH-00-VZ-01-FL-84, Level 1, Innovation Hub, DIFC, Dubai, UAE. Email: info@knocknock.me. You may also communicate via in-Platform chat and via WhatsApp and Telegram bots, in accordance with these Terms.